Frequently Asked Questions
Can you add a macron to my personalised products?
Yes we can, please write this in the name box or leave a note. We will engrave the macron on the puzzle board as the piece would be too small for us to make within current safety standard.
Our height charts will have the macron cut out with a laser in the same way as the name.
Who makes the Māori puzzles?
We design and make everything ourselves. These products have been developed under the consultation of Maimoa Creative Ltd. to guarantee accurate and authentic reo Māori content. We also support our local kura through the supply of our products where our kids are in reo rua classes.
How long will my order take to make?
Our current turnaround times can be found at the bottom of our main page (Although we aim to beat these). Please let us know if the order is urgent and we will let you know if we are able to make it sooner. Please note, a rush fee may apply.
How long will the courier take to deliver?
We ship with NZ Couriers and they generally deliver overnight (excluding weekends) throughout New Zealand once the order has been dispatched, with an extra 2-3 days for rural delivery. HOWEVER- we will never guarantee this as there may be unforeseen delays outside of our control with the courier. We cannot provide refunds or returns for items that take longer to arrive than expected.
I haven't had a reply to an email/ has my order been dispatched?
Please check your junk folder for any emails from us. We will send you an email with the tracking link once your order is packed. Sometimes the spam folders like to block us from getting in touch. We aim to reply to all emails within 24 hours of receiving them (Monday-Friday).
Do you offer pick-up?
Yes we offer contactless pickup from our letterbox. Once your order is ready we will send you an email with our address in Pāpāmoa, Tauranga.
Can I visit your store to browse your products?
No sorry. We work from home and do not have a physical store. We have a range of stockists throughout New Zealand which hold a curated selection of our products. The list of the stockists can be found here.
Where are your products made?
All our items are designed and made in Pāpāmoa, New Zealand. We take pride in being New Zealand made.
What are you products made out of?
Puzzles are made from 4mm Plywood with 3D printed letters.
Decor is made from 4mm Plywood
Do you ship internationally?
No, we do not ship internationally due to our insurance cover (and freight is super expensive currently!)
Can you supply wholesale/ retail orders?
Yes we can! Please get in touch with us at littlemonkeynz@outlook.com. We are always looking for new retailers to stock our products.
Still got questions? Please contact us through this form.